Hamit Hotel Istanbul - Special Category

Decent breakfast, good location, staff is okay! ??

Walls are not soundproof, we slept with a lot of noises everywhere, top and sides. If you are a light sleeper, be aware.

The location close for mosque and tramway

Subject: Complaint Regarding Room Conditions and Request for RefundDear Booking.com Support,I am writing to file a formal complaint regarding a room I booked recently. When I arrived, the room had a strong smell of humidity and mold. The bathroom had visible rust, the towels were old and worn out, and there were several holes in the floor that could allow insects to enter.Because the room conditions were unacceptable and completely different from what was shown in the photos on Booking.com, I left the room within half an hour. I checked in before 12:00, so I was well within the allowed time to request assistance or a change.Despite this, the hotel refused to provide any compensation or refund, even though I did not stay in the room. My feedback does not appear to have been considered on the Booking.com platform as well.For these reasons, I kindly request a full refund and proper action to be taken regarding the misleading information provided about this property. This experience has made me reconsider using Booking.com for future reservations.Thank you for your attention.I look forward to your response.Kind regards,Samia Hassani

-location is amazing, 4 mins to metro Venicilar Station(flat pathway) and 7-8 mins to/from tram Aksaray Station(hilly pathway). Plenty of restaurants and small market to buy groceries. -welcome fruit plate upon arrival. -staff allows to store luggage for awhile after check-out. Staff available for late night check-in too. -sitting areas in the lobby are comfortable and plenty-room are not that big but bigger than what I have expected. Have enough space to pray. Bathroom and toilet area are quite big too. Super Queen bed are comfortable. Amenities except toothbrushes are provided. -buffet breakfast provided mostly on Turkish or middle east dishes, but as Asian people, we can still enjoy most of the meals. Plenty of choices of hot drinks and juices. -view once step out from hotel are lovely with mosque in front of the hotel.

-the receptionist/staffs could smile more to guests.

Thanks a lot fo Mr. Malik and for all the Staff for their cooperation which made our Stay more comfortable and pleasant.

Rooms are clean, beds are tidy and neat.The location is near to public transportation and close to many Shops,Restaurants, and parks. The breakfast was great and generous.IN GENERAL GOOD VALUE FOR MONEY.

Breakfast was really nice - a lot of local, freshly cooked meals, ham, cheese, vegetables, and fruit

The main issue with this property is that it is a bathroom - as you can see in the photos, the shower is full of mold and dust. I do not recommend booking this hotel.Beds are not comfortable - old and used mattresses.

The sheets are so clean and smell very good, the breakfast was so good and there was plenty of options, the workers are very helpful, everything is close to the hotel, good wifi, definitely coming back.

Large and spatial rooms for that price next to Univercity subway, great location if you like tourist area of Fatih, though for more reasonable prices. The room was silent, no issue with noise.

Everything was fine

staff were very helpful and friendly.breakfast buffet was good.Early check in and access the breakfast buffet in my first day.

it was a bit expensive for a small room.The shower needs to be fixed.The room wasn't clean enough.

Stuff and location

Low ceiling rooms, poor breakfast, broken furniture and bathroom equipment, uncomfortable beds

I chose the hotel for the following reasons: - Good location near public transport to most attractions - High note 8+ - Discount almost 50% for the single room

1. The hotel is rather run down. The room needs a face lift badly2. The Wifi is one of the worst: almost like modem 64K in the 90's. The manager did tell me that they are upgrading the Wifi3. The room is quite small4. The TV has no channel in English, French, German...

The cleaning lady was really nice and did a great job. Breakfast was ok for a budget hotel.

The receptionist, especially the evening shift were terrible. He was grumpy and didn't even bother to raise their head to respond when we said hi to him on several occasions. The room was old and too small, much smaller than what it looks in the pictures. Broken showers...

Great location, very nice staff, allowed earlier check in.

Super comfy beds; staff was friendly and helpful

Breakfasts could be more different each day; coffee hardly drinkable. Also, keeping the door open made the dining room a little cold in the morning. The hairdryer works quite loud.The wifi signal is not very strong when we tried to connect in the room

Room location is ok, good breakfast

Room is very small.

The hotel is not new, but it's OK for the budget. The location is great, close to the airport shuttle bus stop, T1 tram line and the metro station. We enjoyed breakfasts.Toilet/bathroom is a bit too run down, but ok for 1-2 nights.

Very good bed and meaty pillows, and nice and very diverse buffet offer at breakfast, big shower cabin, and nice quiet street with a lot of restaurants. Cleaning and towels can be changed every day, and there is small electronic light sign people can turn on in the morning for not disturbing or for room cleaning and that was respected. And refrigerator with small freezer is always a nice bonus, as well as electric kettle for boiling water.

Almost same offer for breakfast every day, but they have one different salty pastry every day and different fresh dessert every day.And some kind of shower gel could be nice.

Good personnel and location. Especially would like to mention manager Malik - he was very helpful and addressing all my queries. The hotel is couple stations away from historic downtown which makes its location great for tourists.

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Stay!I had the most wonderful experience at Hamit Hotel From the moment I arrived, the staff was incredibly welcoming and attentive, making sure every detail of my stay was perfect. The room was spotless, beautifully designed, and had all the amenities I could ask for. The bed was super comfortable, ensuring a great night’s sleep.The hotel’s location is perfect ,The breakfast was delicious, with a great variety of fresh options.What truly made my stay exceptional was the outstanding service. The staff went above and beyond to accommodate my requests and make me feel at home. I can’t wait to return and highly recommend this hotel to anyone looking for a luxurious and comfortable stay!Thank you, Hamit Hotel, for an unforgettable experience!

The best hotel in Laleli !Very kind manager and all staff! Very comfortable beds and pills, luxury bed-linen. High recommended! Will come again only this hotel.

Location, cleanliness, price